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Rudeness at work is damaging workplaces - What can you do? (2/2)

Posted On: April 3, 2013, 10:18 am ; Read: 14580 time(s)

Rudeness at work

Recently, we featured the issue on workplace rudeness and what research findings reveal on its causes, its forms, how frequent it is occurring, and the impacts of not addressing the issue appropriately. Results show that office rudeness is rampant because of the stress employees are subjected to and because their bosses also convey, if not condone, the behaviour.

If you find yourself in this predicament, the thought that you are probably pondering on is the best way to deal with the situation. Our Premium Partner and resilience expert, Michael Licenblat, wrote about this in his article, “Attitude Creates influence”. Michael has helped countless companies become 'pressure proof' and learn how to bounce back from the setbacks and rejections that would otherwise slow them down or wear them out. “Being able to positively influence your emotions, even when dealing with setbacks or challenges, is a key success factor in your personal leadership…

..To be a positive influence, turn up with a good attitude. How would you feel if someone walked into your living room and dumped a pile of rubbish on your floor? I'm assuming this would upset you - maybe even make you mad! You probably wouldn't tolerate anyone doing that to your place....so why would you tolerate it when you dump garbage thoughts in your head.”

As tempting as that “EXIT” sign may appear jumping ship is not, and should not, be the only solution. In another of his articles, “Tough Love Rules”, Michael stated that:

"The real skill here is being able to talk straight with your team...without the aggression or intimidation."

"Do you need people to tell you that you are doing a great job? Does your self esteem come from what people say to you? Business is not the place for therapy. We all want to be liked, but it shouldn't come at the expense of talking straight."

Being a Pleaser means that you are focused on people liking you and wanting to fit in. So, you are unlikely to stand up and set clear standards, disagree with someone, or increase someone's responsibilities in fear of them not liking you or talking badly about you.

Give your membership jacket back and forfeit the secret handshake. Worry less about if people like you and more about speaking straight. No matter what you say, do, or wear, there will always be someone who doesn't like it. That's just people. You can't win over everyone.”

Reality is, things can never be perfect the way you want it to be. The demands and pressures in the workplace have taken a completely new meaning and the unseemly behaviour may just be a sign of their struggle to cope and stay afloat. Your co-workers are human beings too, even your bosses. They are also prone to exhaustion, stress, disappointment, weaknesses and emotional excesses. And though rudeness is indeed of a primary concern and should rightfully be addressed and communicated, it is unlikely for this to be the only setback that you will be dealt in your work life. The issues and challenges that you will encounter will intensify the higher you go up the corporate ladder.

Instead of expending your energy on what your co-workers are saying or what they think of you, roll with the punches. “Plant your own garden and decorate your own soul, instead of waiting for someone to bring you flowers. You learn that you really can endure... That you really are strong, that you really do have worth. You learn and learn and learn....”

We would like to know what you think...

  • Is there any issue or challenge in your workplace that you feel is holding you back?
  • What have you done to address the issue?

Let us know by leaving a comment below. Alternatively share your thoughts on our Facebook page or Tweet us @WorkIncentives with the hashtag #resilienceatwork


Joan Carinan is the Premium Solutions Manager for Workplace Incentives. With her previous experiences and having worked closely with all of our key thought leaders, Joan has developed her knowledge of employee motivation, leadership and management. Keen to further her understanding and share her findings and thoughts Joan is one of the writers for the Workplace Incentives blog.


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